Refunds & Returns

At lovedogs.shop, we aim to ensure your complete satisfaction with our QR Code Pet ID Tags. If you are not entirely satisfied with your purchase, we’re here to help.

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Refund Eligibility

1. Defective or Damaged Products

   • If your QR Code Pet ID Tag arrives damaged or defective, you are eligible for a replacement or a full refund.
   • Proof of defect (e.g., a photo of the damaged product) must be provided when requesting a refund.

2. Incorrect Orders

   • If you receive the wrong product or the incorrect engraving, we will correct the mistake at no additional cost or issue a full refund.

3. Change of Mind

   • Refunds for change of mind are not accepted once the tag has been personalized.

4. Non-Delivery

   • If your order has not been delivered within 7 days and you have not received tracking updates, you may request a full refund.

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Conditions for Refund & Returns

To qualify for a refund:

• The request must be made within 14 days of receiving your order.
• The item must be unused and in its original packaging (except for defective or damaged items).
• Returns are accepted within 14 days of making the purchase.

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How to Request a Refund

To initiate a refund:

1. Contact our support team at info@lovegogs.shop with:

   • Your order number
   • A description of the issue
   • Supporting evidence (if applicable, e.g., photos of the product)

2. Once your refund is approved, it will be processed within 5–7 business days.

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Exceptions

• We do not offer refunds for:

  • Lost tags due to incorrect information provided at the time of purchase.
  • Tags damaged due to misuse or wear and tear.

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Shipping Costs

• If a refund is approved, the original shipping fee is non-refundable unless the refund is due to an error on our part.
• Return shipping costs (if applicable) will be the responsibility of the customer unless the product is defective or incorrect
• All orders will be fulfilled and shipped within 5 to 7 days from the date of purchase.